Reliability
stable and uninterrupted infrastructure performance.
Cost Efficiency
reduced expenses on IT staff and equipment.
Scalability
we support businesses across all geographies.
Guarantee
quick response to incidents.
Innovation
we implement cutting-edge technologies.
Simplicity
no hassle with finding and managing IT specialists.
What is
IT outsourcing?
IT outsourcing is the transfer of management
The company's IT infrastructure is outsourced to external specialists. Instead of maintaining its own staff of IT specialists, the business receives professional support and service under a contract.
About us
We are an international system integrator providing enterprise-level services. Regardless of the number of workstations, each client receives a professional approach, attention, and support.
✅ Reliability guarantee
We sign contracts with clearly defined deadlines for issue resolution. If the deadlines are not met — we take full responsibility.
🔒 Confidentiality Protected by NDA
All information about your infrastructure, business processes, clients, and employees remains strictly confidential. These guarantees are not provided by in-house staff or external system administrators.
🏆 Proven Expertise
Over 30 partner statuses from leading IT vendors confirm our qualifications. We are ready to handle tasks of any complexity.
🚀 Experience Working with Large Businesses
We know which IT solutions will help your business grow and evolve.
Infrastructure
🔸 Printers, scanners, MFPs
🔸 Local networks and Wi-Fi
🔸 Internet gateways
🔸 Employee workplaces
🔸 Telephony
🔸 Servers
Software and services
🔸 Antivirus and antispam solutions
🔸 Cloud technologies
🔸 Active Directory (AD) and access control
🔸 Data storage systems
🔸 Virtualization
🔸 Corporate mail
Information security
Our services
🔸 Backup and restore
🔸 Data encryption
🔸 Protection against hacker attacks
🔸 Protection against information leakage
Contact us – we are always in touch!
Fill out the form and our specialists will quickly answer your questions.
Tel: +38 044 123 45 67
Stages of cooperation?
Step 1
Contract and NDA
We guarantee confidentiality and reliable service.
Step 2
Audit
We analyze your IT infrastructure and determine the optimal solutions.
Step 3
IT infrastructure optimization
we increase the efficiency and productivity of your system.
Step 4
Service
registration of requests to the Service Desk and their prompt resolution.
Step 5
Monitoring and prevention
constant monitoring of equipment and prevention of failures.
Step 6
Updates and optimizations
We provide recommendations and implement the latest technologies for business development.
Step 7
Reporting and analytics
we regularly prepare reports on the work completed.
Will satisfy any client
We respond quickly
The average response time to a request is 10 minutes.
We quickly resolve requests
Resolution time 90%
calls - 2 hours.
Unlimited number of departures
The number of visits is not limited, so we are interested in the smooth operation of your IT infrastructure.
We keep records of equipment
We record equipment in ServiceDesk, analyze weaknesses, and recommend solutions to minimize downtime.
Weekend work possible
It is possible to work in your office after hours and on weekends (agreed separately).
SLA – 99%
High level of compliance
SLA (service level agreements) — 99%.
How we work
✅ We take on the interaction with IT-related suppliers (Internet providers, telephony, etc.).
✅ We carry out regular preventive maintenance of your
IT equipment, we keep records of your equipment.
✅ We sign a non-disclosure agreement (NDA) and a service agreement.
✅ We conduct audits and provide recommendations based on your business needs.
✅ We use a failure prediction system, preventing repeated incidents.
✅ Your personal service manager coordinates all IT processes.
✅ We constantly train our staff and conduct their certification.
✅ We regularly provide reports on the work performed.
✅ Our engineers speak the user's language.
✅ We use the best global practices in our work (ITIL, ISO 9000).
✅ We use a Service Desk system in our work.
Frequently Asked Questions
1. What does IT support include?
A full range of services: setup, monitoring, troubleshooting, security, user support, analysis, and recommendations for IT implementation.
2. Can I order only specific services?
Yes, we offer both full-service IT support and individual services based on your needs.
3. What is the cost of IT outsourcing?
The cost depends on the scope of work, the number of devices, and the service level. We offer personalized pricing.
4. How quickly do you respond to service requests?
Response time depends on the urgency of the issue. We work under SLA terms, ensuring quick resolution and adherence to deadlines.
5. What is considered IT infrastructure?
It usually includes:
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Physical and virtual servers
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Computer networks, switches, routers
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Wi-Fi networks
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PCs and laptops
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Cloud and local services (databases, email, file, and web servers)
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Office equipment (printers, scanners, copiers)